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Paultons Park Annual Pass Info & FAQs

Monday 7th August 2023

Paultons Park Annual Passes

The Essential Pass gives you access to Paultons Park with no pre-booking required during our off-peak periods, the exact date for which Essential Passes are valid can be viewed here.

The Star Pass is the perfect middle ground, allowing you entry during our off peak periods including select weekends. You are also automatically enrolled into our Annual Pass discount scheme, giving you 10% discount on shop purchases and 20% discount on food and drinks! You can see the Star Pass calendar here.

Our Premium Passes allow entry to Paultons on any date the park is open. For most of the dates pre-booking is not required. See the Premium Pass calendar for more information.

We’re going green!

As part of our ongoing commitment to protecting our environment, all of our Annual Passes are now accessed digitally via the Paultons Park App. We are no longer printing plastic cards for our Annual Passes.

If you haven’t imported your Annual Pass into the app yet, all you need to do is download the app from your store and head to the Tickets and Account section – then press Import and scan the QR code on your physical pass! Your ticket will then be saved in the app and all you need to do is show the QR code on the app at the turnstiles!

If you decide to renew your ticket, the expiry date in your app will update automatically – it’s so easy!

Full Terms and Conditions apply.

What’s the difference between the passes?

What’s included?Essential PassStar PassPremium Pass
No pre-booking required ✔✔ ✔
FREE Parking ✔ ✔ ✔
Valid for 12 months ✔ ✔ ✔
UNLIMITED visits during our off-peak periods ✔ ✔ ✔
UNLIMITED visits weekdays and weekends during off-peak periods
UNLIMITED visits any time the Park is open ✔
£2 digital downloads for ride photography✔ ✔
20% discount in Food & Beverage outlets✔ ✔
10% discount on purchases from our Retail outlets (excl. photography)✔ ✔
2 for 1 on our amusement games (not prize every time games)✔ ✔
UNLIMITED Entry to seasonal events (excludes Santa’s Grotto extra) ✔

Who can buy a new pass?

Annual Passes are on sale now from our website, head to our Annual Pass Page to purchase and to view prices!

How do I import my Annual Pass into the Paultons Park App?

Head to the Tickets and Account Section of the App.

Press the ‘Import’ button and choose ‘Scan QR Code’.

Find your old physical Annual Pass and scan the QR code, this will import the ticket (you will need to enter your postcode to verify your identity).

If you have renewed your ticket online, you can scan the vouchers attached to your email.

If your QR codes are on your device and you can’t scan them, try screenshotting the codes and sending them to another family member’s device you will then be able to scan them off of their screen!

Your Annual Pass is now saved on your phone and you can use the QR code on your device to enter the park!

If you get stuck head to the Admissions Kiosk or Guest Information at the Park where our team will be happy to assist.

Your App will update with your new passes, just refresh it to see them!

Can I upgrade or downgrade my pass to a different type?

It is not possible to switch between pass types during your membership period. Any changes of pass type must be completed at renewal.

Is entry to Santa’s Grotto included in the Annual Pass?

No. Whilst entry to Paultons Park during our Celebration of Christmas event is included in your annual pass on prescribed dates under your tier, our Santa’s Grotto is an extra, chargeable, animated walk-through attraction with a Father Christmas meet and greet at the end. The Santa’s Grotto Extra can be booked here.

Are there any Terms & Conditions I should know about?

Yes, we encourage all Annual Pass holders to read the Annual Pass Terms & Conditions.

Other FAQs

Can I purchase normal day tickets to secure my place at Premium Pass seasonal event days?

Yes, of course, but please remember any day tickets purchased from the Paultons Park website are strictly non-refundable, Annual Pass Holders purchasing day tickets to secure their place at the park will not be refunded under any circumstances.

How do I renew my Annual Pass?

If you hold a valid Season Ticket or Annual Pass you can renew it anytime up to and including the expiry date shown on the Ticket at a discounted price. To do this please visit our Annual Pass page and follow the instructions. We can also renew your ticket at the park; on your next visit please ask at the Admissions Kiosk or Guest Information where we will be happy to assist.

Do I need to bring my Annual Pass every time?

Annual Pass holders will only be admitted to the Park on production of their valid Annual Pass, either your Annual Pass card or on the Paultons Park App. Photos of Season Tickets are not accepted. If visiting on a Premium Pass pre-book day, both the date specific pre-book ticket and the Annual Pass will be required.

How do I upload my Annual Pass to the Paultons Park App?

Download the Paultons Park App from the Apple App or Google Play stores. Open the Paultons Park App and navigate to the ticket icon at the bottom of the screen and tap ‘Add Tickets’. Follow the on-screen instructions.

What do I do if I lose or forget my Annual Pass?

If you forget to bring your pass to the park then you will be a charged £5.00 for us to generate a ticket to allow you into the park. We can replace a lost Annual Pass for a fee of £10.00.

Will I receive discounts in the Retail and Food & Beverage outlets?

Only holders of a valid Premium Pass (and existing Season Ticket Holders) will receive discounts in our shops and food and beverage outlets. Your Premium Pass must have been validated at the turnstiles on the day of entry for the discounts to be activated.

Can I still use cash at Paultons?

Paultons Park is now a cashless environment, please bring a contactless payment method (card or mobile phone). If you only have cash on you during your visit, please take it to the Hub where we can exchange it for a Paultons Gift Card you can use around the park.

*some selected Essential Pass days may fall outside Hampshire school term time

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