We are currently receiving a high volume of emails. Please be assured that we prioritise enquiries by date of visit and will respond as soon as we can. We aim to respond to general enquiries within 48 hours however, during exceptionally busy periods this may take up to 5 working days and we kindly ask that you do not duplicate your contact with us.
Full details and FAQs are available on our website, with quick links below together with Help Centre categories further down to help you find answers to the most common questions:
In the event your email is giving feedback regarding a recent visit please kindly provide your booking reference number and be advised that it may take up to 10 working days to receive a response, however during exceptionally busy periods this may be longer. We kindly ask that you do not duplicate your contact with us. We regret we will be unable to respond to any feedback that is received more than 4 weeks following a visit.