An error message appeared when buying tickets online and the money has been taken twice, how do I obtain a refund?
Please telephone 02380 814442 and speak to a member of our Administration Team who will check the status of your order and payment.
I have not received/lost my booking confirmation, can you re-send it?
Please sign in to your account on the website and view your order history. Here you will be able to view your order, download your tickets or re-send your email confirmation to the email address set up at the time of purchase.
Some email providers mark the order confirmation email as ‘spam’ or ‘junk’ when it is sent to your inbox. Please carefully check your junk or spam email folder for a copy of the order confirmation. If you are still unable to find it, you can login to your account and download your tickets from your order history.
Some email services (Gmail for example) are now filtering emails that you receive into different folders within your inbox. Please search for ‘Paultons Park Order Confirmation’ to find a copy of your order in your inbox.
There may also be a chance that you have entered an incorrect email address when you registered on the desktop website or mobile site. To retrieve your order you will need to login to your account and download your tickets with the incorrect email address that you registered.
If you are still having trouble please get in touch.