We aim to respond to general enquiries within 48 hours however, during exceptionally busy periods this may take up to 5 working days and we kindly ask that you do not duplicate your contact with us.
General Enquiries:
Ask our Paultons AI Assistant for an instant response using the chat icon in the bottom right-hand corner of the screen.
Full details and FAQs are available on our website, with quick links below together with Help Centre categories further down to help you find answers to the most common questions:
Telephone 023 8081 4442
Guest Services:
In the event your email is giving feedback regarding a recent visit please kindly provide your booking reference number and be advised that it may take up to 10 working days to receive a response, however during exceptionally busy periods this may be longer. We kindly ask that you do not duplicate your contact with us. We regret we will be unable to respond to any feedback that is received more than 4 weeks following a visit.