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Season Ticket Holder Information and Pre-Booking

Thursday 8th April 2021

We’re pleased to say that, after the recent announcement by the Prime Minister, Paultons Park will be able to safely open for the 2021 season on the 12th April. An email has been sent to all guests who hold Season Ticket pre-booking tickets valid between the 19th March and 11th April 2021, with instructions on how to re-book. Full details of opening dates can be found on our website

Many thanks for your continuing patience and support of Paultons during what has been a challenging time for everyone, we hope you have been able to enjoy visiting the Park.

We are pleased to advise that all dates up until Sunday, 23rd May 2021 have been released and are available to book.

Important links for Season Ticket Holders:

In order to ensure that Paultons is operating within COVID secure guidelines and able to strictly manage guest capacity all season ticket holders will need to pre-book their visits.

  • You will be charged a £1 fee per guest that will be donated to our premium charity partner, Southampton Hospitals Charity. This will guarantee entry to the park and enable you to enjoy a full day at the Park.
  • Important: The number you need to input is the barcode number – mixture of letters and numbers – not your membership number! Once you pre-book you will be emailed a one-time use ticket valid only for the day of your booking, you must bring both your one-time use ticket and your Season Ticket with you.  If you can’t find your email confirmation, please log in to your account and view your Order History – you will find your one-time use tickets here.
  • Whilst capacity is limited we ask that Season Ticket Holders only book dates for visits they are committed to make. If, for whatever reason, a planned visit on a selected date is no longer possible please cancel your booking.

Season Ticket Renewals/Extensions due to postponed 2021 opening

Due to our postponed 2021 opening, we have extended ALL valid Season Tickets by 22 days. This extension has been automatically added to your membership and you can check your new expiry date by downloading our official app and adding your season ticket.

New Season Ticket Purhcases

Due to the ongoing uncertainty with respect to COVID-19 and social distancing considerations we have taken the difficult decision to suspend the sale of new Season Tickets. Read our Season Ticket Terms and Conditions for more information.

Existing Season Tickets holders can still renew in the normal way.

Online Season Ticket Renewals

For Season Tickets that have been renewed online during the closure period, please use your barcoded confirmation to pre-book your visit date. Alternatively, you can import the Season Ticket Renewal voucher into the Paultons Park App, which will then show the updated expiry date, including any extension which has been applied, you can then pre-book your ticket date using the barcode number on the app.

FAQs

How do I book a date to visit?

We are pleased to advise that all dates between 12th April – 23rd May 2021 are now available to book online subject to capacity. There are a limited number of Season Ticket places available each day, please book early to avoid disappointment.

What if I am unable to attend my pre-booked date having been instructed to self-isolate?

Please cancel your booking

Can I purchase normal day tickets to secure my place?

Any day tickets purchased from the Paultons Park website are strictly non-refundable, Season Ticket Holders purchasing day tickets to secure their place at the park will not be refunded under any circumstances.

Will an extension be applied to my child who is now over 1 metre in height?

All children measured as one metre or above, with shoes on, will require a ticket or their own Season Ticket to enter the park.

Will I still receive discounts in the Retail and Food & Beverage outlets?

Yes, you will still be entitled to all exclusive season ticket holder discounts. Please make sure you have your season ticket with you or imported into the Paultons Park App as we’ll need to scan the QR code to apply your discount.

How do I renew my Season Ticket at the Park?

If you hold a valid Season Ticket you can renew it anytime up to and including the expiry date shown on the Ticket at a discounted price. To do this then please enter your Season Ticket code in the box above and follow the steps to renew your ticket.
We can also renew your Season Ticket at the park, on your next visit please ask at the Admissions Kiosk or Guest Information where we will be happy to assist.

Do I need to bring my Season Ticket every time?

Season Ticket Holders will only be admitted to the Park on production of their valid Season Ticket, either physical or on the Paultons Park App. Photos of Season Tickets are not accepted.  

How do I upload my Season Ticket to the Paultons Park App?

Download the Paultons Park App from the Apple App or Google Play stores. Open the Paultons Park App and navigate to the ticket icon at the bottom of the screen and tap ‘Add Tickets’. Follow the on screen instructions.

What do I do if I lose or forget my Season Ticket?

If you forget to bring your ticket to the park then you will be a charged £2.50 for us to generate a ticket to allow you into the park. We can replace lost Season Ticket for a fee of £5.00.

Will I receive discounts in the Retail and Food & Beverage outlets?

Yes, all exclusive Season Ticket holder discounts apply. Please make sure you have your Season Ticket with you or imported into the Paultons Park App as we’ll need to scan the QR code to apply your discount.

Can I still use cash at Paultons?

Paultons Park is now a cashless environment. Season Ticket Holders can upload money to their Season Tickets which they can spend around the park. Alternatively, please bring a contactless credit or debit card with you when you visit.

What are the terms and conditions of a Season Ticket?

Please visit the Season Ticket terms and conditions page.

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